Returns & Refunds

Thank you for your purchase. We hope you are happy with your items. However, if you are not completely satisfied with your order for any reason, you can return it within 30 days of delivery.

  1. Return Period: We offer a 30-day return period during which customers may return their package without providing a reason. This 30-day window begins once the package is marked as "delivered". Please ensure that the return shipment is sent back to us within these 30 days.
  2. Return Conditions: All items must be returned in their original, unused, and undamaged condition, suitable for resale, with all tags still attached and in their original, undamaged packaging. Please note that shipping costs are non-refundable.
  3. Return Costs: The cost of return shipping is your responsibility and will vary depending on the courier and the country from which you are returning your package.
  4. Return Processing Time: If you choose to exchange a product when registering your return, we will begin processing your exchange immediately to ensure it is completed within a few days. We aim to process all returns within 14 working days after they arrive at our warehouse.

If you opt for a refund, you will receive a confirmation email once your refund is processed. Please allow up to 14 days for the refund to appear in your bank account. Returns and refunds are subject to a 17% processing fee.

Returns FAQ:

  • What can I do if my exchange product is no longer available?
    Contact our customer service team for assistance. We will inform you of the expected restock date or help you find an alternative solution if the product is sold out.
  • Where can I find my order number to register my return?
    Your order number is in the confirmation email. If you haven't received this email, our customer service team will gladly assist you.
  • What should I do if a product is delivered faulty or damaged?
    If a product is damaged during shipment or production, please contact us at info@skincelest.com with a photo of the damage. Keep the product safe, and our customer service team will work quickly to resolve the issue.
  • What should I do if I want to return my order outside the return period?
    Returns must be sent within the 30-day return period. If this is not possible, we offer an option to exchange the product for a replacement or a voucher. Please reach out to our customer support team for more information.